Privacy Policy

1. Introduction

At Motherloom, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our store, how we use it, who we share it with, and the choices you have. By using Motherloom, you agree to the practices described here.

2. Information We Collect

When you create an account, place an order, or browse our store, we may collect:

• Account information — your name, email address, and phone number when you sign up.
• Order information — shipping address, billing address, the items you've purchased, and your order history.
• Payment information — handled exclusively by our PCI-DSS-compliant payment partners. We never see or store your full card details.
• Communication records — messages, queries, and feedback you send us.
• Usage data — pages you visit, products you view, and cart activity, used to improve the store and personalise your experience.
• Device information — basic technical data like browser type, device type, and IP address, used for security and analytics.

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations, shipping updates, and delivery notifications.
• To provide customer support and resolve issues.
• To send promotional offers and marketing communications — only with your consent. You can opt out anytime.
• To detect, prevent, and respond to fraud or security threats.
• To improve our products, services, and shopping experience.
• To comply with legal obligations under Indian law.

4. How We Share Your Information

We do not sell your personal information. We share data only with partners who help us serve you:

• Payment processors — to handle payments securely.
• Shipping and logistics partners — to deliver your orders.
• Cloud infrastructure providers — for hosting, storage, and email delivery.
• Legal and regulatory authorities — when required by Indian law or court order.

All third parties we work with are bound by confidentiality obligations and are permitted to use your data only for the purposes we've authorised.

5. Data Security

We use industry-standard SSL/TLS encryption to protect data during transmission. Payment details are processed through PCI-DSS-compliant payment gateways and are never stored on our servers. We restrict access to personal data within our organisation to staff who need it to do their job, and we regularly review our security practices.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your cart between visits.
• Remember your preferences (delivery pincode, language).
• Understand how customers use the store, so we can improve it.

We do not use third-party advertising cookies without your consent. You can manage cookies through your browser settings, though disabling them may affect site functionality.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Erasure — request deletion of your data, subject to legal retention requirements (e.g., tax invoices we're required to keep).
• Withdraw consent — opt out of marketing communications anytime.
• Grievance redressal — raise a complaint with our Grievance Officer or with the Data Protection Board of India.

You can manage most preferences from your account page. For requests we can't fulfil through the account UI, reach out via our Contact page.

8. Data Retention

We retain your personal data only as long as needed to fulfil the purposes outlined in this policy or as required by law. Order records and tax invoices are retained for at least 8 years to comply with Indian tax and accounting regulations.

9. Children's Privacy

Motherloom is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has shared data with us, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revision date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related questions or to exercise any of your rights, please reach out via our Contact page. We typically respond within 30 days.